Frequently Asked Questions

1. What are your contact details?

Email: info@beanbagrefill.com
Contact us online: Use our contact form
Write to us:
Bluesea Dream Ltd.
PO Box 025250 #15075
Miami, Florida
33102-5250

2. How much is Shipping?

UPS Ground shipping rates will be applied at checkout. Please note, due to the size of the boxes we use for shipping it is expensive and the rates we charge you are the rates we are charged by UPS. We are only able to ship within the USA and apologise that we are not able to serve Alaska, Hawai or Puerto Rico at present.


3. When will you send my order and when should I expect it to receive it?

We send out all orders every Monday morning, you should allow up to 5 working days for your bean bag filling to arrive. Orders placed on a Monday will be dispatched the following Monday.

4. What are the prices of the bags you sell?

2 cubic foot: $19.95
6 cubic foot: $44.95
11 cubic foot: $59.95

5. Can I collect the beans from your factory?

We are sorry but it is currently not possible to collect the beans directly from our factory.

6. What is your returns policy?

We have done our best here at Bean Bag Refill to give you as much information as we think if required to make your purchase as easy as possible. Due to the prohibitive shipping costs we ask that all customers ensure they are not over or under ordering the amount of beans needed. All orders placed with Bean Bag Refill are covered by a 7 day money back guarantee. If within 7 days of receipt of your order you are not satisfied, you are entitled to an identical replacement or a refund of the cost of the goods less all shipping costs and a 10% re-stocking fee providing the goods have not been used and are returned in a condition deemed suitable by us for resale. You must notify us within 7 days of receipt of the goods for us to process a return. Any returns requested after 7 days without notification will be rejected. Please contact us for a returns address.

7. What are your terms and conditions?

A. General

In these conditions of sale: The "company" means Bluesea Dream Limited; the "purchaser" means the person ordering or buying goods from Beanbagrefill.com. No contract between the purchaser and The Company shall exist until the purchaser's order has been accepted by The Company. The order shall be deemed to be accepted once The Company has authorised the purchaser's payment. It is the intention of Beanbagrefill.com that all terms of a contract between the purchaser and The Company are contained in this document and in the descriptions of goods provided on the Bluesea Dream website (www.beanbagrefill.com) for items. If the purchaser wishes to rely on any variation to these terms he/she is asked to ensure that such variations are confirmed in writing to The Company before he/she places an order. To protect your own interests please read these terms and conditions carefully before placing your order.

B. Despatch and Payment

Unless otherwise specified the price quoted is the actual item cost. A shipping charge is added to the item separately with the cost displayed within the item description and added at checkout. This website is only currently able to deliver to Continental USA. Please note that we cannot deliver to P.O. Boxes. All orders placed with beanbagrefill.com will be dispatched every Wednesday using UPS Ground shipping service.

Orders placed via Beanbagrefill.com website can be paid with either a credit or debit card and are handled via Google Checkout. Payments are handled by their secure servers and you will be directed to Google's website at the payment stage of checkout. The Company uses carriers and postal services to deliver goods and The Company shall not be liable for any loss or damage suffered by the purchaser through any delay in shipping caused by such companies.

C. Retention of Title

The Company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full. The Company shall be entitled to require the purchaser to deliver up the goods until such time that all due payments have been made in full. The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

D. Risk

As soon as The Company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to The Company or The Company's agent, in the event of cancellation or refund.

E. Cancellation

Under the terms of the distance selling regulations 2000, the purchaser has a cooling off period of 7 days. The cooling off period commences the day after the shipping of the goods to the purchaser or the collection of the goods by the purchaser and the period ends 7 working days later. In such circumstances, the purchaser must inform The Company in writing before the end of the 7th working day following shipping. The purchaser is responsible for the safe storage of the goods whilst in his care and the cost of returning the goods to The Company. In the circumstance of a non-faulty product, the product must be returned without damages, any use or tampering with the original packaging otherwise they will not be accepted and a refund not permitted.

F. Circumstances beyond our Control

The Company reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of The Company and The Company shall not be held liable for any breach of contract resulting from such an event.

G. Law

These terms and conditions shall be construed in accordance with UK law.

8. What is your privacy policy?

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We are committed to protecting your privacy

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. Beanbagrefill.com does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.

Price and availability are subject to change without notice

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.

The Use of Personal Info

At Beanbagrefill.com, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on Beanbagrefill.com. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond Beanbagrefill.com without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site. If you do not want to be kept informed in this way by email, please click the unsubscribe link at the bottom of all emails.

Security

Beanbagrefill.com is not a bank, that is why we use Google to handle all online payments.

Third party sites

Third party Internet sites that you can link to through Beanbagrefill.com are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Beanbagrefill.com accepts no responsibility or liability for these sites.

Copyright and trademark statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by U.K. and international copyright laws.
ii) You may read, print and download it for private use only.
iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
iv) You may not commercialise or otherwise copy it without our permission.
v) Use of this site is subject to our terms and conditions of use.

9. Is it safe to buy online with Beanbagrefill.com?

Beanbagrefill.com is an online retailer of bean bag filling. We aren't a bank. That is why we use Google to manage your secure online payments.